NSDL Database Management Limited Privacy Policy

NSDL Database Management Limited (NDML) has been approved by Insurance Regulatory and Development Authority (IRDA) for setting up an Insurance Repository. NDML has set-up the Insurance Repository services and named it as NSDL National Insurance Repository (NIR). NIR facilitates holding of all insurance policies in a single e-Insurance Account (eIA)
NDML is sensitive to privacy issues on the internet. It is therefore important for you to know how the information we receive from you is treated.

Information Collection and Usage

By creating an eIA in NSDL National Insurance Repository (NIR), we accumulate information about you as below:

  • Registration: In order to create a unique e Insurance Account (eIA) and to allow for seamless access to your account; the login id, password (stored in encrypted format), hint question, hint answer (in encrypted format) are collected.
  • Bank details: Details such as Account type, Account Number, Bank Name, Copy of Cancelled cheque are collected.
  • Policy details: Policy / ies credited by Insurance Company to your eIA.
  • Other Information: Information of the pages/links you visit / access on our site, the number of times you access each page etc are also collected.

Information Sharing and purpose

One of the purposes of creating the repository is to eliminate the need for repeated KYC for a proposer of an insurance policy. The information will be passed to such Insurance Company only after you have purchased an Insurance Policy and the Insurance Company has credited the policy to your eIA. The Insurance Company will not have access to your eIA.
An Authorised Representative will have access to the eIA to know the portfolio of insurance policies. This access will be activated only upon the demise or the eIA holder being incapacitated so that the policies are taken to a logical conclusion. Even if the access is activated for the Authorised Representative, the Authorised Representative cannot perform any transaction in this eIA.

Choices available to you regarding collection and usage of your information

  • Modification of profile information: NIR provides you the access to view and update your eIA. You can update or change the profile information of your eIA by filling the Change request form and submitting the requisite documents to the Approved Person or to Insurance Company, offering such facility, which has credited an insurance policy in your eIA.
  • Deactivation of profile information: NIR provides you the ability to deactivate your eIA. For this you either need to open a separate eIA with other Insurance Repository and transfer the policy / ies to the new eIA or convert the policies in the existing eIA to physical form. Once your eIA is deactivated, it cannot be accessed by anyone. If at a later date you need to again open an eIA, you can do so by filling the information in e-Insurance Account (eIA) Opening Form. Please be informed that as per the IRDA guidelines you can hold only one eIA.
You recognize and understand that there is no compulsion on you to provide us with your personal information and any or all personal information provided by you to us is with your full consent, own volition and desire to provide such personal information.

Confidentiality and Security

To protect against the loss, misuse or alteration of information we have in place appropriate physical, electronic and managerial procedures. NDML uses a combination of operational and technical features to ensure security of your data. Operational features involve data access controls, authorization process, Maker - Checker concept and security certification if required. Technical features involve aspects like network access security, data encryption, digital signature authenticated access, audit trail and password management. NDML has MOU or agreements with all its business partners like insurance companies, Approved Persons to ensure maintenance of confidentiality of your information by these parties.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release, use or disclose your information when we believe such release of information is necessary to comply with any applicable law, regulation, legal process or enforceable statutory requirement, enforce our site policies, or protect ours or others rights, property, or safety as required or permitted by law.
If you have any questions about security of our site, you can write to us at helpdesk.nir@nsdl.co.in

Further, NIR Web site may contain links to other sites such as business affiliates, insurance companies and software providers. We are not responsible for the content or the privacy practices employed by other sites. We are not responsible for the protection and privacy of any information which you provide whilst visiting other sites and such other sites are not governed by this privacy statement. We advise you to read their privacy policies before providing your personal information to such sites.

Policy Updates

NDML reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to this site.

Write to Us at
NSDL Database Management Limited,
4th Floor, 'A' Wing,
Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel,
Mumbai - 400 013 (INDIA)
Phone : 91-22-49142631 / 49142630
Email : helpdesk.nir@nsdl.co.in